SHIPPING & DELIVERY POLICY
Last updated June 04, 2022
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms:
http://macsenlab.com/terms-and-conditions/
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free DDU via Fedex shipping on all orders.
Once your order is dispatched, we will share the tracking details.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries:
- Pakistan
- Iran
- Oman
Free DDU via Fedex shipping is valid on international orders.
For information about customs process:
- Email sales@macsenlab.com
- Call at +91-7296866111
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Customer service will be available only on working days (Monday to Saturday).
Orders will be dispatched only on working Business days (Monday to Friday).
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy:
http://macsenlab.com/return-policy/
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Phone: +91-7296866111
- Email: sales@macsenlab.com